Cabin Crew

Cabin crew has many synonyms like Air hostess, Flight stewards and Flight attendants and are considered as global citizens. The primary duty of a Cabin crew inside the aircraft is the safety of passengers and aircraft providing a homely feeling.

A cabin crew is a very high professional job which requires not only exceptionally good looks & features but also should be smart, intelligent and patient and possess the ability to understand, honor and welcome multiple cultures globally. Cabin crew should have enough knowledge to learn, understand and respond to the passengers/ cabin crew/ flight crew in a pleasant manner.

Working as a Cabin crew provides an opportunity to meet people of different cultures and backgrounds as well as opportunities to travel.

Duties include:

Greet and direct the passengers to their respective seats
Providing special attention to certain passengers, such as the elderly or specially abled
Checking the condition and provision of emergency equipment
Demonstrating emergency equipment and safety procedures
Administering first aid
Dealing with emergencies
Producing written flight reports after completing a journey.
Serving the passengers with meals and refreshments
Other in-flight services

Ground Staff

Why Choose this Course?

The Indian Airline industry is expected to grow to become the 3^rd largest Aviation Market in upcoming years, which will produce over 4 millions of Jobs.

With India having over 600+ commercial passenger aircrafts and over 1000+ aircrafts ordered, Indian market is consistently witnessing a huge growth in passenger traffic & cargo. India currently has over 130+ airports. India is gearing up for 500+ airports in the next few years; there is a huge demand for skilled & quality manpower.

Aviation & Aerospace industry maintains high standards and requires intense training. With the streamlining of operational costs and consumers looking for ever more customized services, airports are increasingly looking towards qualified, young, skilled and well trained manpower to fulfil their requirement with low training cost. Ground Staff ensures the safety and comfort of the passengers.

Ground Staff responsibilities:

Greeting and welcoming passengers.
Checking in baggage.
Making reservations.
Selling airline tickets.
Stocking aircraft with refreshments.
Assisting specially abled passengers and parents with small children.
Providing information to passengers.
Walking the passengers from the check-in area to boarding gates.
Guiding the passengers as and when required.
Other Ground Activities.

Upon completion of the course, the student will have in-depth knowledge about the functioning of the Aviation industry, the principles and operational procedures used which shall enable the student for multiple job opportunities in the Industry.

Customer Services

Airline Customer Services Executives and professionals play a major role in an organization when it comes to resolving passengers/crew with their queries/ concerns/ conflicts and complaints. Customer Services personnel should possess certain unique skills such as Situation handling skills, problem solving ability, effective speaking and negotiating skills which helps them avoid conflict and potentially stressful situations.

Customer Services Personnel are mainly involved in following activities:

Respond to queries of passengers, concerns from customers, vendors or clients.
Escalate any problems to the relevant supervisor or manager.
Liaise with concerned authorities involved in Arrival/ Departure of the Aircraft on time.

Upon completion of the course, the student will have in-depth knowledge about the functioning of the Aviation industry, the principles and operational procedures used which shall enable the student for multiple job opportunities in the Industry.